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Home > Customer Care |
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Ordering is as easy as ABC! Simply contacts us by click “CONTACT US” and fill up your name, contact, product name and quantity. We also accept phone orders; please feel free to contact us at +60 12-474 6838 from Monday to Friday 9.00am-7.00pm. We are happy to answer your questions.
Lovessel favours & gifts have a minimum order requirement for some wedding favours on our website. Minimum quantity varies per product and is listed for each wedding favour in the product description. You are welcome to place an order in any quantity above our minimum order.
We do offer bulk or volume discounts on many of our products, so email us and we will try to assist you. If you would like to see a product prior to making a purchase, you are welcome to contact us.
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| Please send in email for further instruction
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FREE delivery for Klang Valley with orders over RM500. Less than RM500 will have a delivery charge of RM10 within Klang Valley. You may also come to store pick up.
-Shipping charges for domestic & international orders are base on the weight of the products that you order. Once you have placed your order with us, you will receive an email confirmation that contains your shipping quote, for your approval, before we process your order. For the shipping address, please provide an address where someone will be able to sign for the package upon arrival. We prefer to ship to a work or business address. Do not put your home address as the shipping address, if you will not be home.
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Most of our products ship out within 5 - 7 business days. On orders that require personalized and customized, please order 2 months in advance before your wedding date. Please note that this lead time does not include shipping transit time.
If you need your items before the normal processing and shipping time, please call us at 012-474 6838 or email us during normal business hours Monday through Friday. We will do everything we can to accommodate your request.
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| Once your order has been processed, you will receive an email confirmation for your order. This email will contain details of your order including your order number, product description and amount due. A second email will be sent once your order is ready to be shipped. This email will contain your delivery tracking number. Please note that orders placed without an email address will not receive delivery and tracking information.
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| You may make changes of order as long as the order has not been processed or personalized.
We suggest you speak or email us as soon as possible for the changes.
Cancellation strictly not allowed once the order in place
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